Given that communicating well is so important for our happiness and well being, how much time and effort do you put into ensuring you are highly proficient in this with all your relationships?
Some of us have behavioural preferences that make it easy for us to talk about the task in hand without any warm up with social niceties (something that is an enigma to others who want to hear the personal stories). Others need space to ‘think as they talk’ or a slower pace that allows for them to be quiet and think, and then share their thoughts.
Do you recognise the importance of adapting your natural style to suit the needs of the person you are communicating with or do you plough on regardless?
We all know we should take it turns to listen, to ask questions, to speak – but how many of us fall foul of the following communication ‘no no’s’ in our relationships, at work or at home – without meaning to?
1. We ask a question but instead of following up with more in depth questions that show we are interested and have been listening, we switch the conversation back to what we want to talk about.
2. We listen to someone expressing their feelings about a situation but promptly offer solutions to the situation rather than acknowledge and validate their feelings.
3. We interrupt; assuming we know what else that person is going to say, ready to show our quality of thinking rather than listening to help that person understand their own thinking.
Now I’m sure you’ve all done the above at one time or another, and experienced those conversations where you’re left feeling unsatisfied, that somehow you’ve failed the mark, not been heard properly or unknowingly, made things worse. So perhaps knowing whether we, and who we are in conversation with, are in terms of an ‘I, We, or It’ state can help bring more awareness – and ultimately more satisfaction – into our conversations.
I, We, It ,Conversations
In the ‘Bodywork for Coaches’ training course I am currently doing with Mark Walsh, he highlights the importance of knowing what kind of state we are in.
When we are in an ‘I’ state, we want to go into ourselves and reflect on what is going on. We’re more likely to bring things back round to us and our needs because that is where we are.
At other times we may be in a ‘we’ state, when we are ready, willing and able to be with another, to listen with an aim to understand the other person.
And then there are the ‘It’ states, when it’s all about the task and getting things done. There is little space here for feelings, to recognise subtle undercurrents or meaning. In an ‘It’ state, we are best able to focus on the job in hand.
Problems in communication arise when people are in different states (or cross states) and are unaware of what state they are in. You will just not be able to give someone the quality of listening and engagement required if they are in an ‘I’ state but you are in an “It’ state for example.
So, moving forwards;
Firstly, spend time and effort to realise what your behavioural preferences are.
Secondly, consider how you can recognise when you are in your ‘I, We’ It’ states. How can you best then respond or instigate conversations that will ensure you aren’t in a cross-state with that other person?